Burst pipes
Copper pinholes, frozen line ruptures, supply line failures. We isolate the line, stop the water, repair or replace the section, and document everything for your insurance claim.
Live 24/7 Dispatch · Los Angeles & San Diego
Plumbing emergency?
We're on our way.
Burst pipe at 2am. Sewer backup on a holiday. Gas smell in the kitchen. When the water won't stop, neither do we. Pacific Line dispatches licensed technicians 24/7/365 from our Los Angeles and San Diego hubs — with a 47-minute average response and live ETA texts within 60 seconds of your call.
- CSLB · Bonded & Insured
- Flat-rate pricing
- Live ETA texts
47 minAvg response
across both counties
across both counties
35 minAvg response
coastal LA & SD
coastal LA & SD
24/7Dispatch
including holidays
including holidays
60 secLive ETA text
after your call
after your call
What Counts
What qualifies as a plumbing emergency?
Not every plumbing problem needs a 2am call. Here's the honest breakdown — when you should pick up the phone immediately, and when you can safely wait until morning.
Call now
These need immediate dispatch
- ⚠Active water leaks you can't stop with a shutoff valve — from burst pipes, failed supply lines, or water heater ruptures.
- ⚠Sewer backups into toilets, tubs, or floor drains — especially if multiple fixtures are affected at once.
- ⚠Gas smells near water heaters, furnaces, or stoves — leave the house first, then call 911 and your gas company.
- ⚠No hot water in homes with elderly residents, infants, or medical needs that depend on warm water.
- ⚠Only one bathroom in the home and the toilet is clogged or overflowing with no alternative.
Wait for morning
These can be scheduled
- ✓Slow drains — water takes longer than normal to clear but is still draining. Use a bucket or secondary sink temporarily.
- ✓Dripping faucets — annoying but not dangerous. Turn off the fixture's shutoff valve underneath and call in the morning.
- ✓Running toilets — lift the tank lid and push the flapper down, or turn off the wall valve. Book a same-day visit tomorrow.
- ✓Water heater noises — popping, rumbling, or banging usually means sediment buildup, not an immediate failure risk.
- ✓Minor leaks at supply lines or drain fittings that you can catch in a bucket without risk of floor damage.
What We Handle
The emergencies we respond to most.
Our 34 licensed technicians across LA and SD have handled every category of residential and commercial plumbing emergency. Here are the six most common — and what our response looks like for each.
Sewer backups
Raw sewage in your tub or floor drains is a biohazard. We extract, sanitize, and clear the blockage with hydro jetting or camera-guided snaking — and identify root cause.
Gas leaks
We repair gas supply lines, water heater gas valves, and appliance connections after your gas company has cleared the property. Licensed for all residential gas work.
Flooding
Water heater ruptures, washing machine hose failures, dishwasher floods. We stop the source, extract water, and coordinate with water damage restoration teams.
Water heater failure
No hot water, leaking tanks, pilot light failures. We diagnose on arrival and carry replacement tanks on most trucks for same-day install when replacement is needed.
Slab leaks
Hidden leaks under concrete foundations in post-war LA and SD homes. We use electronic acoustic listening and thermal imaging to pinpoint without tearing up floors.
Our Response
What happens after you call.
Four clear steps from the moment you pick up the phone to the final walkthrough. No surprises, no runaround, no upsells.
Minute 0
Call & triage
A real dispatcher answers — no voicemail, no call center. They ask three quick questions to classify the emergency and walk you through immediate safety steps.
Minute 1
Dispatch & ETA
The nearest available technician is routed to your address. You receive a text with their name, photo, license number, and live GPS-tracked ETA.
Minute 47 avg
Arrival & stabilize
Technician arrives in a fully stocked truck, isolates the problem, stops the damage, and gives you a flat-rate written quote before any repair work begins.
Complete
Repair & document
We complete the repair, haul debris, walk you through what was done, and email you photos + invoice formatted for insurance if needed. 2-year warranty.
While You Wait
Five things to do while the truck is en route.
These steps reduce damage, keep your family safe, and make the repair faster and cheaper once our technician arrives.
01
Shut off the water
For active leaks, locate your main shutoff valve — typically in the garage, crawlspace, or near the water heater. Turn clockwise until it stops. For fixture-specific leaks, use the smaller valve underneath the sink or behind the toilet.
02
Shut off the water heater
For water heater leaks or failures: gas units — turn the gas valve to "off." Electric units — flip the breaker in your panel. Then turn off the cold water supply valve on top of the tank.
03
Protect valuables
Move electronics, rugs, furniture, and irreplaceable items away from the affected area. Put towels down to absorb standing water. If the leak is overhead, place buckets underneath.
04
Don't use any drains
If you suspect a sewer backup or main line blockage, don't run water anywhere in the house — every drain is connected. Running a sink or flushing a toilet will make the backup worse.
05
Take photos
Before cleaning up, take photos and video of the damage — water levels, affected items, structural damage. This documentation is critical for insurance claims. Our technicians will also document.
!
Gas smell? Leave.
If you smell gas: do not flip switches, do not use your phone inside, do not light matches. Leave the house, call 911 from outside, then call your gas company. Call us only after the property is cleared.
Transparent Pricing
Flat-rate pricing. Quoted in writing before work begins.
Emergency service carries a modest premium over standard rates — quoted flat-rate in writing before any work begins. No hourly billing, no hidden trip fees, no "while we're in there" upsells.
All prices include parts and labor. Exact quote provided in writing after on-site diagnosis. View full pricing page →
Service Coverage
Two dispatch hubs. Sixty-plus cities covered.
Los Angeles Hub
Sunset Blvd · 22 technicians
Our LA hub covers all of Los Angeles County — 40+ neighborhoods from Santa Monica to Pasadena, Beverly Hills to Long Beach.
Avg response: 35 min coastal · 47 min basin
Emergency line: (310) 555-0134
San Diego Hub
Fifth Avenue · 12 technicians
Our SD hub covers all of San Diego County — 25+ neighborhoods from La Jolla to Coronado, North Park to Chula Vista.
Avg response: 42 min county-wide
Emergency line: (619) 555-0247
Emergency FAQ
Questions you're asking right now.
Active water leaks you can't stop, sewer backups into your home, gas smells near appliances, burst pipes, flooding, or loss of hot water in homes with elderly residents, infants, or medical needs. Everything else — slow drains, dripping faucets, scheduled maintenance — can wait for a regular appointment.
When in doubt, call our dispatch desk at (310) 555-0134 (LA) or (619) 555-0247 (SD). A real dispatcher will help you decide in under 2 minutes.
Our average emergency response is 47 minutes across both LA and San Diego counties, dispatched 24/7 from our Sunset Blvd (LA) and Fifth Avenue (SD) hubs. Coastal areas like Santa Monica, La Jolla, and Coronado average 35 minutes. Valley locations like Sherman Oaks average 50–60 minutes depending on traffic.
We text you a live, GPS-tracked ETA within 60 seconds of hanging up — including the technician's name, photo, and license number.
Yes — if water is actively leaking, shutting off the main valve is the first thing to do while you dial. Your main shutoff is typically where the water line enters the house: garage, crawlspace, or near the water heater. For fixture-specific leaks, use the smaller shutoff valve underneath the sink or behind the toilet.
If you can't locate the valve, our dispatcher will walk you through it on the phone while the truck is en route.
Yes, after-hours (10pm–6am), weekend, and holiday emergency service carries a modest premium over standard rates — typically $75–$150 above the standard call fee, depending on the service type. The total price is quoted flat-rate in writing before any work begins. No hourly billing, no hidden fees, no "while we're in there" upsells.
See our full pricing page for standard vs. after-hours rates by service type.
Leave the house immediately. Do not flip switches, do not use your phone inside, do not light matches. From outside, call 911, then call your gas company: SoCalGas (LA): 1-800-427-2200 or SDG&E (SD): 1-800-611-5454.
Only after the property has been cleared by the gas company should you call us to repair the gas line or appliance. We're licensed for all residential gas line work in California.
Most California homeowner's policies cover sudden, accidental water damage from plumbing failures — burst pipes, supply line failures, water heater ruptures, slab leaks. They typically don't cover gradual leaks from deferred maintenance or pre-existing conditions.
We provide detailed documentation and invoices formatted for insurance claims — including before/after photos, line-item scope, and material receipts. We can coordinate directly with your adjuster.
Related Services
Once the emergency's over, prevent the next one.
Leak detection
Non-invasive electronic and thermal imaging to find hidden leaks in slab, wall, and underground lines before they become emergencies.
Learn moreWater heater service
Annual flushes, anode rod inspection, and tankless descaling — the maintenance that prevents most emergency water heater calls.
Learn moreSewer line inspection
Annual camera scopes catch root intrusion, bellied lines, and deteriorating clay tile before they cause a backup at 2am.
Learn morePlumbing emergency?
Call now — we're on our way.
Pick up the phone and a real dispatcher answers. Licensed technician dispatched within minutes. Live ETA text within 60 seconds. No voicemail, no scripts, no runaround.