Quarterly inspections. 4-hour response. 10% off every service call. Consolidated monthly billing. A dedicated account manager who knows your property, your equipment, and your priorities. Pacific Line serves 180+ commercial clients across Los Angeles and San Diego — from single-location restaurants to 50-property management portfolios.
Every contract includes quarterly inspections, priority dispatch, consolidated billing, and a dedicated account manager. Choose the tier that matches your operation's uptime requirements.
For small businesses with straightforward plumbing needs — single-location retail, small offices, salons.
For restaurants, property managers, and multi-location businesses with regular plumbing needs.
For property management firms, HOAs, and large portfolios with 10+ properties or complex systems.
All contracts require 12-month minimum. Month-to-month available for Tier 03. Custom quotes for portfolios of 5+ properties. Request a custom quote →
Your dedicated technician visits quarterly to inspect all plumbing systems, test devices, check water heaters, identify potential issues before they become emergencies, and provide a written report.
One monthly invoice. Every inspection, every service call, every emergency — consolidated into a single bill. Net-30, PO-based, or ACH payment. Multi-property billing for portfolios.
One person who knows your properties, your equipment, your operation, and your priorities. No call centers, no runaround, no re-explaining your business every time you call.
Professional and Enterprise contracts include after-hours, weekend, and holiday service at standard rates — no premium, no surprise charges. Essential tier gets after-hours at a modest quoted premium.
Every commercial relationship starts with a no-pressure site walkthrough — so we can quote accurately and tailor the contract to your operation.
We walk your property, document your plumbing systems, identify compliance requirements (backflow, grease trap), and assess your operation's uptime constraints.
You receive a written proposal matching your industry and operation — restaurant, property management, retail, or HOA.
We set up your account, assign a dedicated account manager, schedule your first quarterly inspection, and integrate with your billing system (Net-30, PO-based, or consolidated monthly).
Quarterly inspections, priority dispatch, consolidated invoices, and an annual portfolio review to identify CapEx needs before they become emergencies.
Client counts as of May 2026. References available on request for your industry.
Every maintenance contract includes quarterly inspections, priority dispatch with a 4-hour response, 10% off all service calls, consolidated monthly billing, and a dedicated account manager. Contracts are customized by property type — restaurants get grease trap and backflow coverage, property managers get turnover plumbing and tenant call handling, retail gets restroom fixture maintenance.
We currently serve 180+ commercial clients across LA and SD. See the three contract tiers above for detailed inclusions.
Our Essential tier for single-location businesses. The Professional tier (most popular for restaurants and property managers) and includes after-hours service at no premium, quarterly grease trap service, annual backflow testing, and annual water heater flushes.
Enterprise contracts for 10+ properties. All contracts require a 12-month minimum.
All contracts require a 12-month minimum. After the first year, you can cancel with 30 days written notice. If you cancel within the first 12 months, a prorated early termination fee applies based on the remaining months.
We're transparent about this in the contract — no hidden clauses, no surprise fees. Your account manager will explain all terms during the proposal walkthrough.
Yes. Contract clients get a 4-hour response window, 24/7/365. Emergency service calls are for Essential tier clients, and included at standard rate for Professional and Enterprise tier clients — including after-hours work at no premium.
If we miss the 4-hour window, the service call is free.
Your dedicated technician visits your property quarterly to inspect all plumbing systems, test backflow devices, check water heaters, inspect grease traps (for restaurants), identify potential issues before they become emergencies, and provide a written report.
The inspection takes 1–3 hours depending on property size. We schedule during your slowest hours so you never close. You receive a written report after each visit with photos and recommendations.
Yes. You can upgrade your tier at any time — the price difference is prorated for the remaining billing cycle. Downgrades are processed at your next renewal date.
Talk to your account manager and we'll recommend the right tier based on your property's needs and call volume. Most clients start on Essential and upgrade to Professional after their first emergency call.
Annual testing required by LADWP and SD County Water Authority. Included free in Professional and Enterprise contracts. Certification numbers on every report.
Learn moreScheduled cleaning, emergency pumping, compliance documentation. Required by LA County and SD County health departments. Included in Professional contracts.
Learn moreFull-service commercial plumbing — restaurants, property managers, HOAs, retail. After-hours service, consolidated billing, dedicated account manager.
Learn moreWritten by our commercial division lead — the same person who manages your account.
Seven questions to ask before signing a maintenance contract — from SLA guarantees to insurance certificates to CapEx planning capabilities.
Read the guideThe inspection schedule, grease trap maintenance routine, and backflow testing cadence that keeps LA and SD businesses running.
Read the guideWhat LADWP and SD County Water Authority actually require, how often, what happens if you miss a deadline, and what the paperwork looks like.
Read the guideCall for an immediate no-cost site walkthrough, or submit the form and we'll schedule one within 48 hours. You'll receive a written proposal matching your industry, operation, and uptime requirements — flat-rate, no hidden fees, 12-month minimum.